Average Score (312 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

312 Ratings

4.9 Average

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  • Evita V.09-29-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Everything went smoothly. The service rep was nice and clear. He was also sensitive when my vehicle needed additional services.

    09-29-2025

    Thank you for your business and your feedback. Excellence is our priority. What in your opinion would have made this service visit 10/10 instead of 8/10?

  • Kelly C.09-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Herman R.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Quick and easy. I liked being able to make an appt on line.

    09-27-2025

    Your feedback means everything to our success! Thank you for your business!

  • John M.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Patrick kept me informed and acted as an advocate to have the issue repaired. Provided a loaner which really makes life easier. Very pleased with entire experience.

    09-27-2025

    Thank you for your business and kind words. The pleasure is all ours.

  • Martin L.09-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Great communication from the service writer Josh!

    09-26-2025

    Thank you for your business and feedback

  • Rebecca L.09-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    So nice! Excellent service every time. Thank you.

    09-26-2025

    Thank you for your business and feedback

  • Susan P.09-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Joann L.09-25-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    I appreciate Becky and her team so much due to their great customer service at all times. They listen and do what they can to advice you on services to keep your vehicle running efficiently. I am a long time customer and love VW!

    09-25-2025

    Thank you so much for your kind words. This is the exact level of service our clientele deserves and what we strive to achieve!

  • Joyce W.09-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    My time and my visit with Flows Volkswagen was exceptional. The communication between the technicians and associates was superb. The overall time that it took to repair the vehicle while keeping me informed, was absolutely second to none. The work was extremely thorough and greatly appreciated. From the getting of my appointment scheduled to the time the key was placed back in my hand, showed superb proficiency and professional abilities. Even while waiting I was treated very kindly.

    09-25-2025

    Thank you so much for your kind words. This is the exact level of service our clientele deserves and what we strive to achieve!

  • Brian B.09-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023