Average Score (302 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

302 Ratings

4.9 Average

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  • Jeffrey N.06-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Everyone was respectful and treated me well I enjoyed working with you guys.

    06-23-2025

    Thank you for the review. Please let us know if we can assist further.

  • Wendy W.06-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    They offer a very welcoming environment.

    06-23-2025

    Thank you for the review. It's our pleasure helping you.

  • Spencer A.06-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Had an appointment at 8 for an hour long service. Dropped car off at 7:50 and returned at 8:45 to find car had not even been pulled into bay. When I asked I was told a tech had called out that morning. Not acceptable in my opinion.

    06-22-2025

    We appreciate your business. Please accept our apologies for this less than ideal experience. I'd like to discuss this with you further and make this up to you in the future.

  • Bryan R.06-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Always the best service for our need

    06-22-2025

    Thank you for the review. It's our pleasure helping you.

  • Angela S.06-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    I had to return after 45 minutes to have them reset the tire gauge readings….should’ve insured that all of the settings were correct before I left

    06-21-2025

    Thank you for the review. I know that had to be frustrating that we missed resetting your tire pressure light. We will correct this mistake and make it up to you for your list time.

  • Kenneth R.06-20-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    Exceptional staff and overall experience with my recent service visit at Flow. All of the work was clearly explained and all of my questions were answered. I only use Flow Volkswagen of Winston Salem for all of my service needs. Becky, Patrick and Josh are very knowledgeable and I trust them completely with my GTI! It doesn’t get any better than the service department at Flow Volkswagen. I recommend anyone that needs service should use Flow Volkswagen! of Winston Salem.

    06-20-2025

    Thank you for the review

  • Raymond B.06-20-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Lori S.06-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Always respectful, kind and professional. So far they have been able to address all of my VW's needs.

    06-19-2025

    Thank you for your review. It is our pleasure helping you.

  • Michael H.06-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Prompt and courteous. Everything done as promised!!

    06-18-2025

    Thank you so much for the review. It is our priority to provide the highest level of service.

  • Alan B.06-18-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Friendly service and quick work And not a long wait

    06-18-2025

    Thank you so much for the review. It is our priority to provide the highest level of service.